Contact Us
Last Updated: December 27, 2024
Office Address
1676 Cook Hill Road KOBUK, Alaska(AK), 99751
Customer Service Hours
- Monday to Friday: 9:00 AM – 5:00 PM (EST)
- Saturday & Sunday: Closed
- Holiday hours may vary
Contact Information
Primary Contact
- Email: [email protected]
- Phone: +1 203-498-7530
- Language: English
Response Times
- Urgent inquiries: Within 4 hours during business hours
- General inquiries: Within 24 hours
- Complex issues: Within 48 hours with status updates
Customer Support Services
Order & Shipping Support
- Order status and tracking
- Shipping information
- Delivery updates
- Address changes
Returns & Refunds
- Return authorization
- Refund status
- Product issues
- Warranty claims
Technical Support
- Website issues
- Account assistance
- Payment problems
- Online shopping help
Business Inquiries
- Wholesale orders
- Business partnerships
- Bulk purchases
- Custom orders
Social Media
- Website: fangping.buffcitysoaps.us.com
Additional Information
Communication Guidelines
- Include your order number in all correspondence
- All times are in Eastern Standard Time (EST)
- We communicate primarily in English
- Emails are answered in the order received
Important Notes
- For fastest response, include detailed information about your inquiry
- Screenshots or photos may help resolve issues more quickly
- Check our FAQ section for immediate answers to common questions
- Holiday response times may vary
Updates to Contact Information
This contact information may be updated periodically. Please check back for the most current information.