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Return & Refund Policy

Last Updated: December 27, 2024

Return & Refund Policy

Overview

At Peiqi Wan Trading, we want you to be completely satisfied with your purchase. We offer a comprehensive 30-day return policy to ensure your shopping experience is worry-free.

1. Return Policy Details

1.1 Return Window

  • 30 calendar days from the date of delivery
  • Must initiate return request within this period
  • Returns received after 30 days may not be accepted

1.2 Product Condition Requirements

  • Items must be unused and in original condition
  • All original packaging must be intact
  • All tags and protective materials must be attached
  • Include all accessories and documentation
  • No signs of wear, damage, or alterations

1.3 Eligible Items

Most items are eligible for return, except:

  • Custom or personalized items
  • Items marked as “Final Sale”
  • Items damaged due to customer misuse
  • Clearance or sale items
  • Gift cards

2. Return Process

2.1 Step 1: Initiate Return

  • Email [email protected]
  • Include order number and reason for return
  • Attach photos if reporting damage
  • Wait for Return Merchandise Authorization (RMA)

2.2 Step 2: Package Return

  • Pack items securely in original packaging
  • Include RMA number on outside of box
  • Include original receipt or packing slip
  • Remove or cover original shipping labels

2.3 Step 3: Ship Return

  • Ship to provided return address
  • Use tracked shipping method
  • Keep proof of shipping
  • Insurance recommended for valuable items

2.4 Step 4: Refund Processing

  • Returns typically processed within 3 business days
  • Refund issued to original payment method
  • Processing time: 5-10 business days
  • Email notification when refund is processed

3. Shipping Costs

  • Customer responsible for return shipping costs
  • Original shipping charges non-refundable
  • Free return shipping for defective items
  • Return address provided with RMA

4. Exchanges

  • Available within 30-day return window
  • Subject to product availability
  • Price differences will be charged/refunded
  • Shipping costs apply to exchanges

5. Damaged or Defective Items

5.1 Damage During Shipping

  • Document damage before opening
  • Take photos of damaged packaging
  • Report within 48 hours of delivery
  • Contact [email protected]

5.2 Manufacturing Defects

  • Report within 7 days of receipt
  • Include detailed description and photos
  • Free return shipping provided
  • Replacement or refund available

6. Refund Information

6.1 Refund Methods

  • Original payment method
  • Store credit (if requested)
  • Gift card returns refunded to store credit

6.2 Refund Timeline

  • Processing: 3-5 business days
  • Bank posting: 5-10 business days
  • PayPal: 2-3 business days
  • Credit Cards: 1-2 billing cycles

6.3 Refund Amount

  • Full product price if unopened
  • Original shipping costs non-refundable
  • Return shipping costs not refunded
  • Handling fees may apply

7. Special Circumstances

7.1 Gift Returns

  • Return credit issued to gift recipient
  • Gift receipt required
  • Store credit issued for returns
  • Gift giver not notified

7.2 International Returns

  • Currently not available
  • US addresses only
  • Contact customer service for assistance

8. Customer Support

For return-related questions:

  • Email: [email protected]
  • Phone: +1 203-498-7530
  • Hours: Monday-Friday, 9 AM – 5 PM EST
  • Response within 24 hours

9. Policy Updates

  • Policy subject to change
  • Changes effective immediately
  • Posted on this page
  • Prior transactions honored under old policy